01. General Policy

All sales of shipping containers by Northern Shipping Containers LLC are considered final upon delivery and customer sign-off. Due to the nature of our products — large steel units requiring specialized logistics — we are unable to accept returns once a container has been delivered and accepted.

02. Order Cancellations

Cancellations are subject to the following conditions:

• Cancellations made within 48 hours of order confirmation — full refund issued
• Cancellations made after 48 hours but before dispatch — 50% restocking fee applies
• Cancellations made after a container has been dispatched — no refund available
• Cancellations on modified or custom-built orders after fabrication has begun — non-refundable

03. Damaged or Incorrect Containers

If your container arrives with damage beyond what was disclosed at time of sale, or if you receive the wrong unit, please do the following:

• Document all damage with photographs at time of delivery before signing
• Note the damage on the delivery sign-off form
• Contact us within 48 hours of delivery with your documentation

We will review your claim and, where the damage is verified to be our error, we will arrange for repair, replacement, or a partial credit at our discretion. Claims submitted after 48 hours of delivery may not be honored.

04. Modification Refunds

Modification services are non-refundable once fabrication work has commenced. If a modification does not meet the agreed-upon specifications, we will correct the issue at no additional charge. Disputes over modification quality must be raised within 7 days of delivery.

05. Delivery Issues

Refunds or credits are not issued for delivery delays caused by factors outside our control, including weather, carrier delays, road conditions, or site access issues. If delivery is impossible due to site access failure caused by the customer, a re-delivery fee will apply.

To submit a refund request or damage claim, contact us with the following information:

• Your full name and order reference number
• Date of delivery or cancellation request
• Description of the issue with supporting photos if applicable